Exchanges and returns
Changes
We cannot make changes. You can make a new purchase and return the one you do not want to us so that we can send you a refund.
Returns
NUTRITIUM offers its customers the possibility to exercise their right of return of any item purchased within 14 calendar days from the date of receipt.
In this period we accept returns provided that the product is in optimal condition, with its original packaging, without any use and suitable for sale. The shipping costs of the initial order will not be refunded (in the case you have), and the shipping costs for the return will be borne by the customer. Once the merchandise has been received, our quality department will check it, if it is indeed in perfect condition, the amount of the returned products will be paid using the same form of payment used in the order.
Important: We inform you that, as established by Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, returns of underwear or products related to Personal Care are not accepted for hygiene reasons, Health and Hygiene. For the same reason, the product you wish to return must be unopened, inside its original packaging and seal.
Erroneous shipments, breakages or defects of origin
Erroneous shipments
If you have received a different product than the one you had ordered, please contact us within a maximum period of 72 hours after receiving the order through the contact form or email (info@nutritium.com)
and we will handle your request. A previous verification of the case will be carried out, the product must be in optimal condition, with its original packaging, without any use and suitable for sale, internal checks will also be carried out.
To speed up the process please send us the following photographs of the product in question attached to your request:
- Photograph of the front of the product in its original packaging.
- Photograph of the barcode (EAN) of the product.
In this case, we will proceed to review your request and arrange the collection of the product with you.
In case of an error of NUTRITIUM in the preparation of the order, the transport costs for the change, will be borne by us, in case of error of the customer at the time of purchase, the customer must pay, the cost of the transport service for the change. *The return will not be accepted, as well as the claim of a missing item, if it has not been communicated within the established period.
Breakages or defects of origin
In the event that your order has arrived defective from origin or has suffered a breakage, contact us through our contact form or email(info@nutritium.com)within 72 hours of receipt and we will manage your incident.
Important: The return of a damaged item, as well as defective of origin, will not be accepted if it has not been communicated within the previously established period. In such cases, we will always need one or more proofs from the buyer in order to determine the damages/defects and to be able to carry out a correct management of the incident. They must send photographs of the merchandise/order or some other evidence that allows us to determine the facts and keep your order/product as you received it, an essential requirement for the management of your incident. Once the verification process is finished, if applicable, a courier will be sent to replace and/or return the goods. In case of receiving damaged or broken merchandise, we advise you to also let the transport agency that has managed the delivery of your order know.
